- cross-posted to:
- [email protected]
- cross-posted to:
- [email protected]
[ifixit] We Are Retroactively Dropping the iPhone’s Repairability Score::We need to have a serious chat about iPhone repairability. We judged the phones of yesteryear by how easy they were to take apart—screws, glues, how hard it was…
You must log in or register to comment.
“Why don’t you buy Apple products?”
Me: Gestures broadly at this:
Ever the innovators, Apple introduced a new dimension to repair that our scorecard simply didn’t account for: namely, that you could take a highly repairable design like the iPhone 14, install a genuine Apple replacement screen or battery, and then… it fails to work. Following the correct procedure was no longer enough.
Today, you need one more thing: a software handshake, using Apple’s System Configuration tool. It contacts Apple’s servers to “authenticate” the repair, then “pairs” the new part to your system so it works as expected. Of course, it can only authenticate if Apple knows about your repair in advance, because you gave them the exact serial number of your iPhone, and they’ve pre-matched it to a display or battery. This is only possible if you buy the screen or battery directly from Apple. Forget harvesting parts—which is a huge part of most independent repair and recycling businesses. It’s also impossible to pair any aftermarket parts—which means only Apple-authorized repairs can truly restore the device to full functionality.
It contacts Apple’s servers to “authenticate” the repair, then “pairs” the new part to your system so it works as expected.
Mmmm… DRM for your replacement parts for over $1,200 devices that you already paid for. That’s what this society needs.
Ever the innovators. Just not how we the consumers envisioned it.
Innovation on how to make consumers more miserable
I think calling it DRM is incorrect. I think Apple and its audience belief you should be able to tell if a replacement part could be counterfeit, and possibly have a security vulnerability as a result. However, it should be a one-time notice that a user can dismiss and continue using the phone’s complete functionality.
For example, if someone replaces a camera module, Face ID could technically be compromised. That said, the security for Face ID is on the device itself, and replacing the module with a third-party one, as long as they was made aware it may not be as secure as the original part, let them do what they want with their own device.
EDIT: If it were me, I would want to know a part in my phone is not directly from Apple, but I would still want the ability to determine if I want to continue using the phone like that or straight up replace it. It should be the user’s decision.
However, it should be a one-time notice that a user can dismiss and continue using the phone’s complete functionality.
Hmm, I broadly agree with the idea that users should be able to dismiss these warnings and repair their devices however they want, but I’d imagine a dodgy repair shop would just press ‘OK’ on the counterfeit part warning before handing it back to the client.
Not sure what the solution is - maybe a screen in the settings that can list all parts warnings so an owner can view it after a repair? That relies on people actually checking, but at some point users need to show some responsibility for verifying a repair was done correctly if they’d care.
Not sure what the solution is
Email the warning to the user’s Apple account? Put the warning behind the faceid lock?
Why does the notification have to be on the device and/or accessible by the repair shop?
Great idea - I like yours better than mine.
I was just using an example, but I was thinking something closer to a device “security status” section in the settings app.
I agree to some extent. And I believe that’s how ingenuine parts were treated by iOS before now.
But locking its functionality? That’s some bullshit.
We almost need a new term for this, because Digital Rights Management (DRM) is usually for digital media. I’d almost want to call this Physical Rights Management, since it’s controlling our right to physically repair and swap parts.
It’s called “right to repair”, if I’m not mistaken.
Right to repair is the term from the consumer perspective. I’m talking about a term for the anti-repair locks that Apple is putting in their products (since DRM doesn’t quite fit, though it’s close)
Well at least now we get to feel the same way John Deere customers feel
Come on, say it with me
“You will own nothing,”
I can understand Apple refusing to do repairs under warranty, or even invalidating a warranty, if someone has broken their phone after digging around inside without knowing what they are doing, but bricking a phone the person owns through a software lock is absolutely insane and stinks of attempts at service capture and fighting right to repair laws.
Yet another reason I’ll never give them a penny.
Fairphone gang rise up!
I can’t even imagine that. Modifying your device DOES NOT void your warranty. The burden of proof is on the manufacturer to prove that the modification caused the failure.
I get that, and I don’t want to use cars as a good example because they aren’t, but even car manufacturers have less restrictive policies than Apple is pushing here.
It would still be wrong to invalidate the warranty for the reasons you give, but it’s still better than this.
I just wish that I could justify the cost. I love the idea, and the execution, but I am not paying over ~$250 for a phone when that lower mid range works more than well enough for me.
Completely understandable.
The way I often describe it is if I was wanting to buy a mid-range phone with the technical specs of a fairphone, I’d buy something cheaper with the same specs.
But if I’m happy to spend over £600 on a phone - which imo is absolutely at the luxury end of pricing - then I’m looking more at overal quality, and the combination of repairability, fair(er) sourced materials, etc, makes it better.
However why anyone would spend a grand plus on a phone is absolutely beyond me.
For a lot of people, their phone is the most useful and frequently used device they encounter in their day. Forking over a lot of money for a luxury version is less insane when seen from that context.
Yep, spend your money where you spend your time. This applies to basically everything.
I’m also a big believer in investing in quality items for anything that touches your body all the time—clothes, chairs, sheets. It is one of the most effective strategies I know for self care.
You’re missing the point completely.
This hardware DRM shit is just plain evil. Was considering an Iphone next year for the first time, but going to nope right out of there.
for now, we are only rescoring the iPhone 14. We are not retroactively rescoring earlier iPhones at this time. If we did, their scores would also likely decline.
I don’t get it. They finally recognized that the score does not reflect reality, leads to wasted money and frustration, and then they don’t apply there newfound insight to products already affected? To me that seems somewhat dishonest.
Seems to me that it took a huge amount of time and resources to reach the new score, and I’m guessing they don’t have the budget to do the same for every model
I’m guessing they don’t feel the time to do a fair re-review is worth it on older devices with less, but higher than 0, new users.
Most people who are interested in those devices already have them, so a change in score doesn’t really make a difference.
And consumers “punish” Apple for these unrepairable devices by buying new iphones in record numbers.
Until consumers hurt Apple in the ONE place it cares - it’s pocketbook - hope is lost on changing them.
But consumers are like lemmings. We see this in pre-orders for videogames and folks who proudly are buying the latest crop of obnoxiously priced videocards, or in the car industry where some consumers paying way over sticker just so they can have the latest new model.
And then we wonder why companies seem to have us bent over.
deleted by creator
Your two options are a repair ability nightmare with worrying privacy problems, and another repairability nightmare that may be slightly more repairable but is still a nightmare. Oh, and it is a privacy hellhole. The Fairphone is great, though, & seems to check all boxes
I just don’t understand why people buy every new model or even every other model. It always seems to be people that can’t actually afford to purchase them outright and put them on payment plans. It’s stupid. I’m rocking an 11 even though I can afford to go buy a new 14 cash. I’ll probably upgrade to the 15 because I really want a better camera. I could probably rock this 11 for a few more years. Works just fine although there are some small aesthetic blemishes on my current device.
It’s the new keeping up with the Joneses. We can’t afford houses or new cars so what’s next?
To be fair, I’d have no idea why you’d want a brand new car anyways. They are inferior to older cars and just help with creating more waste.
apple people buy every new phone because they have massive FOMO and don’t want to be “shamed” by appearing poor by having an “old” phone.
Apple has created a cult of weirdos obsessed with spending thousands in service of their company for imaginary status and clout.
Everything is bundled, and you have to choose the bundle that works the best for you. For many people, that’s Apple devices.
I’ve owned Apple laptops for the last 10 years or so, because I find that they work for my needs. Do I wish they’d open source (or at least document) their non-standard hardware choices, so that their hardware would have easy Linux compatibility? Sure, that’d be nice.
But in the meantime, I like their trackpads, their audio hardware can’t be beat (at least on MacOS, I wish we could get this stuff working right in Linux), and I like their HiDPI displays, low-power CPUs/GPUs, and form factor. Yes, I have to trade off a lot of things to get here. But going with another device would involve other tradeoffs. So I think Apple is worth the tradeoffs for my laptops, not worth the tradeoffs for a phone (although every year I get more and more dissatisfied by the Android offerings).
When other consumers don’t weight the same tradeoffs the same way you do, it’s not because they’re “lemmings” or whatever.
I’m all for breaking up some of these bundles by law (requiring greater interoperability/repair, etc.). But until they do, consumers will need to make their decisions in the circumstances that exist, not the ones that they wish existed.
They’re actually quite easily repairable, with the right tools and knowledge. I quite enjoyed working on them while I worked in that industry. You don’t need all the heavy tools Apple send you as part of their odd program, you can use a regular spudge to get the phone open, IPA to dissolve the adhesives, and there are third party suppliers from which you can source parts.
And if you don’t want to go through all of that, that’s entirely understandable. That’s why you can also go to third-party repair shops that have these tools and supplies to be able to perform these repairs.
There are plenty of legitimate reasons to criticize these things and Apple proper without stretching the truth. “Unrepairable” is not an applicable term here.
Edit: you’ll have to forgive me. I’m used to people in my life bitching that the things they don’t understand being “unrepairable”, everything from smartphones to Volkswagens, when in reality it just requires some know-how and the right tools. The VIN locking is new to me, and it’s really shitty.
Except they VIN lock everything. If you execute a screen swap on 2 brand new phones perfectly, the result is a crippled phone.
There’s plenty of underhanded tactics Apple employs.
Check out Hugh Jeffreys’ content on this.
Yep… and they put those weird DRM locks on more and more components every new release.
I’d wager 80% of all new product designs are purely apple researching how to make them even more consumer unfriendly and DRM laden.
Did you read the article?
Now who’s making fun of the green bubbles?
My wife used to complain about my green bubbles until I reminded her that I didn’t choose that color for her. Apple did.
Uhhhh, it wasn’t already zero?
It was at 7/10 because the iPhone 14 introduced a repair-friendly design that made it, in theory, easier to repair than most competing high-end smartphones. However, the fact that there is a software DRM on the parts you install makes this repairable design completely useless for the end user, it just makes repairs cheaper for Apple themselves, thus adding insult to injury.
That about wraps it up
Honestly, Apples entire business model always meant they should rate a zero. It’s been about making tech disposable for 20 years. Any “repairability” by them is at best a marketing strategy.
Powermacs were user serviceable back when security bits were uncommon. Once you got over the hurdle of buying like a $40 screwdriver, you could service them entirely yourself.
I’d go so far as to say the earlier iPods were user serviceable. Everything past the iPhone 4 though was a steady downhill without a doubt.
Apple puts weird DRM on everything.
They even have DRM on the Hall Effect sensor that detects when the lids closed on their newer laptops, so you cant take one from one laptop and put it in another.
The fucking hall effect sensors.
Its nothing but a fancy magnet that turns your screen off when you close the lid, a thing that costs pennies, and they had to engineer their own version to have DRM and bullshit.
Removed by mod
That score of 4 is still very high… I feel, it should be closer to 1…
If you looked at the scoring then you wouldnt spout such nonsense.
Mate, don’t get your knickers in a twist… You’re getting riled up over nothing here…
The iPhone 14 getting a repairability score of 4 shouldn’t affect you or your life… Neither should some random person online thinking it deserves a much lower score…
deleted by creator
Should and will be illegal
I’ve been trying to convince myself now that the iPhone uses USB C to swap from Android since Google and the whole DRM bit. To be fair I’m a Firefox user and I know Apple uses a chromium wrapper for Safari or what have you but I am afraid of Graphene OS installation.
With this I just can’t do Apple. Alright all you Lemmies telling me just to try it and so being a wimp, I’m gonna do it.
Why do people care about Apple’s repairability? If you don’t like that your phone is unrepairable - don’t buy it?
Because there are a lot of people out there who don’t know about or understand all this, and I don’t think a regular consumer should be expected to know about weird software quirks to be protected from a company’s rapaciously anti-consumer policies.
deleted by creator
and we dont
I’m not doubting this is true given the source, but there are phone repair shops all over my town that repair cracked iPhone screens all the time. How do they make that business work if they have to register something like a screen replacement?
- It’s not talking about screens
- Those people are licensed and using parts directly from Apple, which Apple allows
Read the damned post.
I think you need to go see what Louis Rossman has to say about apples repair state at the moment. Right to repair kinda seems like its essential.
They can pony up the exorbitant fee to get access to the Apple repair kit that lets you work on Apple devices.
Then they register the screen replacement with their privileged access.
It was possible with older phones to just swap out the screen but starting with 10 (iirc) it is no longer possible to do without the tools.
I work as a repair tech for Batteries Plus, on the X and above what usually happens is a notification in the settings app about being unable to verify whatever part is an OEM part and that the service log for the device has been updated. If it’s the battery that is being changed and it’s not paired, it will lock you out of viewing Battery Health information, and if the repair shop doesn’t copy over some data from the original screen then the replacement screen can cause the loss of True Tone. Haven’t experienced a phone completely brick itself because of third party repairs but Apple certainly forces a loss of functionality simply because they want all repairs funneled through them.
