People are saying it. Many great people.

As of Jan. 20th, they will fully be one and the same.

Municipal governments go where the people are.

People need to leave Twitter, that’s the real problem.

I got you.

"Earlier this week, the California Highway Patrol sent an Amber Alert push notification to phones in the Los Angeles area about a 14-year-old girl that authorities believed had been abducted. But instead of conveying vital information that could help locate the victim within the notification itself, the law enforcement agency linked to a post from its official X account, a practice it adopted six years ago. But this time, many people reported they could not view the alert because they hit a screen that prevents users from seeing any content on X until they sign in to their account.

The California Highway Patrol told WIRED it was aware of the issue and had reached out to X for more information. “We’re looking into it,” Sergeant Dan Keane said. X did not respond to a request for comment.

Amber Alerts are issued by local law enforcement agencies to help locate children who are believed to have been abducted and are at risk of dying or serious injury. In California, the California Highway Patrol’s Emergency Notification and Tactical Alert Center is tasked with issuing the alerts. The law enforcement agency told WIRED it has used X (formerly Twitter) to push out the notifications since 2018 without any problems, at least until this incident.

On other social platforms, including Reddit, Threads, and Bluesky, local California residents vented their frustrations about being unable to receive the details of an emergency happening in their community. “This should be illegal and everyone should be upset about this. If that alert was for my child and tons of people couldn’t see it because they don’t have a stupid X account, I would be beyond infuriated,” one person wrote on Reddit. “Why the fuck should a social media platform benefit from people wanting to be good citizens and informed about missing kids?” another asked on Threads.

Some users reported they didn’t need to log in to see the California Highway Patrol’s X post, which was sent via a URL created using the Bitly link shortener service. It’s unclear what percentage of people who received the push notification were able to view the information about the missing girl and what percentage hit X’s log-in gate. Overall, only 21 percent of US adults say they ever use X, according to the Pew Research Center, not all of whom may have the app installed on their phones.

After Elon Musk took over Twitter more than two years ago, the billionaire rapidly laid off the majority of the social media site’s existing employees and instituted sweeping changes to its moderation and verification policies. The shifts spurred concerns that Twitter would become less reliable for emergency communications. The incident this week in California suggests at least some of these fears were founded.

“Requiring a login creates accessibility challenges and raises concerns about digital equity. Everyone should be able to access life-critical information, regardless of whether they use a specific platform,” says Amanda Lee Hughes, a professor of computer science at Brigham Young University who has studied digital emergency communications tools.

People in Missouri reported encountering a similar issue in July 2023, when the Missouri Highway Patrol sent out an Amber Alert push notification with a link to an X post. Local residents similarly spoke out about how they could not see the alert unless they logged on to the platform. “It was quite a change” from how the alerts used to work, says Missouri Highway Patrol lieutenant Eric Brown, who works in the public information and education department.

But the incident ultimately didn’t prompt the Missouri Highway Patrol to abandon X as its go-to platform for Amber Alert push notifications. According to Brown, when X verified the law enforcement agency’s account as an official government entity, the log-in issue problem went away, and the public could once again access its posts.

Several of the California Highway Patrol’s official X accounts have the same verification badge as the Missouri Highway Patrol, including the one devoted specifically to disseminating active alerts statewide. However, not all of the California agency’s accounts appear to be verified, including what looks like the official channel for the CHP’s Southern Division, which includes Los Angeles county.

When it was known as Twitter, X was widely viewed as an essential part of global disaster and emergency communications infrastructure. Government officials and agencies around the world relied on the service as a way to broadcast information about hurricanes, mass shootings, and other crises. Before Musk took over the platform in 2022, anyone could view public tweets in their browser regardless of whether they had an account on the site or had installed Twitter’s mobile app. (In 2015, the company reported that more than 500 million people visited Twitter’s site per month without logging in.)

In June 2023, reports that X had started locking content behind a log-in screen began popping up online. At the time, Musk called the move a “temporary emergency measure” that was put in place because X was “getting data pillaged so much it was degrading the service.” It’s unclear exactly what Musk was referring to, but that same month he expressed concerns about AI companies like OpenAI allegedly scraping Twitter posts without prior authorization.

It now looks like the decision to turn X into a more closed platform stuck. According to tests conducted this week, X has continued to limit what people without accounts can see. WIRED looked at several of its staff reporters’ X accounts without logging in, for example, and was only able to view a sampling of their popular posts rather than a comprehensive chronological feed. It does appear that accounts run by government entities are not restricted in this way; all of the posts shared by the California Highway Patrol’s alerts account can be viewed without logging in.

Aside from allowing anyone to view content shared on the platform, another way Twitter previously helped emergency communicators was by giving them free access to its API, which Musk later revoked. That allowed organizations like the US National Tsunami Warning Center to send automatic alerts about potentially deadly natural disasters. Researchers and first responders could also use the API to monitor activity across Twitter and “extract key insights, such as identifying risk hot spots or combating misinformation,” says Hughes. “The platform’s role has shifted as policies and public usage evolve, so its effectiveness today may look quite different.”

Despite these drawbacks, X still remains an important platform for relaying information during emergency situations. In October, several government information officers emergency told PRWeek they planned to continue posting updates on X despite its diminished usefulness, because they had amassed large followings on the site and their priority ultimately remains ensuring that accurate information reaches as many people as possible. But the incident in California this week highlights how government agencies can run into problems when third-party services once considered reliable later change their policies in an unpredictable ways."

Was just about to post that as well, yep. The irony.

it’s so easy to host an ActivityPub server oneself, there’s really no excuse for a government agency not to be doing that instead of relying on ex-Twitter

Not that I do not agree, but if you think you’ll be able to get Americans, who already do not trust the government, to download an app on their phones made by the government, well I have a bridge to sell you.

That’s what happens in my part of the US as well.

Or link to an official website with the details.

going to assume it’s easier to hire a social media intern then train on a cms to post to a website.

The Dutch government used Twitter for a lot of information (though this was often if not always found on their own websites as well), but now they host their own Mastodon instance for any gov related stuff that can be used by government agencies in conjunction with or as a replacement for Twitter. Which is pretty cool imo.

It never fails to frustrate and shock me when I see public entities relying on private software and platforms.

My local schools rely heavily on Windows and Google. Important Govermental notices are shared on Twitter first.

This is nuts. I really think public infrastructure should be mandatorily tied to open and free solutions.

Our police do the same in Australia with Facebook and I can’t view them

This is part of the fall of Twitter.

There were two paths for Twitter, in the eyes of many idealistic people like me. One path was something terrible like what happened with Musk. The second path was one that treated it as a public commons of the world.

That second path is how many grew to understand Twitter during its rise and peak. This is why there are so many situations where various public and governmental groups used it as a notification feed/system.

You can go on about how they should just start their own ActivityPub based solution, or move to bluesky or whatever. But it’s not that simple for all of them. Nor are all of the groups involved in posting these feeds technically savvy to do so. Twitter made it easy, and it made sense.

The article could have easily been just as absurd if it was about how people didn’t get the alert because the alerts were moved to a mastodon instance and people are upset because they don’t want to have to go through the trouble of picking a server. heh.

It’s so unfortunate that Twitter went this way. No more free and easy api, no more third party apps and tools. No more expectation that everyone is there. No more expectation that public alerts make sense there.

Yes, centralizing all of this is a big problem. And musk is just one example of why. But, it could have gone the other way.

Amber alerts do go out via phone alerts to everyone in the area. They’re probably just supplementing that with a Twitter post since you can refer back to it.

Dear fucking god this is the real issue and why Mastodon is the solution because the agencies can have their own self-hosted presence. Is it perfect by any stretch? Oh fuck no, but it’s a lot closer to those groups having an independence and not relying on the corporations good graces for any of it to keep functioning.

When government relies on corporations to function, those corporations can hold a proverbial gun to the governments head and say “now do what we say or we make everything stop working.”

this is really just a problem with government agencies/departments using social media websites as primary avenues of delivering information.

I guarantee that this was not a “primary avenue” for delivering this information.

Edit: I was wrong. Finally got the confirmation that should have been included in the article from the beginning:

Ferenginar

The problem isn’t the alert itself, it’s that cops put Twitter links in the alert. If you want to see what the car, suspect, or victim look like, you need to be able to access Twitter.

Police have been doing this for years now. It’s a fast a cheap way to microblog without buying or supporting something with the city’s budget.