When a company is using AI in place of a person, it’s not a sign of that they are “futuristic” or “forward-thinking…” It’s a sign they are cheap, chase fads, and make short-sighted decisions that are not designed to improve their relationship with their customer, but only an attempt to save a nickel on their bottom line - even if it means making everything worse for the company, product, employees, and customers in every way possible.