So my mother recently bought an ET-2800, By HP we had an HP printer before and we got a new one because the old one would not work with my sister’s Windows 11 Laptop. So I had to set it up for my mother, the manual said you can use it without the app. But there was no way to physically do that. Anyway, I downloaded the app on my phone (android) and the app would not connect to the printer. So I used my mother’s iPhone and it would connect. The setup process was stupid proof. And after I got it all full of ink, it was very painless. However, this is where the H in HP should stand for HELL. Because a few months go by and my sister and my mother need some papers printed. No problem. I thought to myself, so my sister tried to print it wirelessly. Couldn’t find the printer, I said ok maybe it’s a dumb driver, USB didn’t work either. I asked my sister to send it to me, so I can print it on my w540 running rocky 9. Rocky picked up that I needed drivers and installed them. Wireless didn’t work but wired showed up, I thought sweet I can just print the paper and get back to what I was doing. However, when I clicked print, the printer would grab the paper and run it though but not put ink on the paper. My mother asks me to forward the email to her to try to print it on her phone. I send it, and it prints, and the paper come out how it should with ink and the paper is finally printed.

After this experience with this printer, it makes me rather aggravated at this purchase, and no longer want to buy from HP. I have looked at Brother printers and there are no Proprietary ink cartage, and or laser printers. I purely wanted to talk about my experience with HP printers and would like to know what others have for a printer for recommendations, for when eventually HP kills support and makes it a paper weight, I’ve read many negative experiences with HP printer, specially from Lois Ross man and their anti consumer products.

    • hydrospanner@lemmy.worldEnglish
      3·
      1 year ago

      They ain’t wrong though.

      I went through OP’s pain about 3.5 years ago. My old, old printer from college (an HP, ironically) that was absolute bare bones (I think I actually got it for free as part of a bundle somewhere along the line) but also somehow (or maybe because of that) also a workhorse that never let me down for like 10 years…well I lost the damn proprietary cable in a move.

      So I started shopping for it’s replacement. But before I could, I still needed my printing to be done ASAP, so I went to my parents house. There, we tried printing but their old HP just wasn’t having it. So we bought new ink and tried that. No dice. I tried everything I knew to try and nothing was working.

      So I went to my girlfriend’s parents who also had an HP and we couldn’t get that one to work direct either. Had to eventually email the stuff to them to open on their computer and then with it’s hardwired connection, it finally printed for me.

      Later that week my parents bought a new printer to replace the old one, and inexplicably, went with another HP. For them it was more “this is what was on sale at Sam’s Club” and less the result of careful review reading. But anyway, my mom, with all the tech literacy of a jug of milk, botched the setup. Called me like she always does, to solve her tech issues with only her horrible verbal translation of what’s going on, we can’t do it over the phone, so a few days later I go there and while it is fucked up, IDK how much of that was HP being shitty and how much of that would’ve worked if it hadn’t been attempted by my mom. Regardless, we finally get printer powered up and talking to the computer and it STILL won’t actually print stuff we’re sending it. Until the next day when my mom says she tried it again and it worked, no issues.

      By that point I was fed up with HP, but I still needed a printer, needed color, and was totally against going inkjet yet again.

      Ended up with a Brother color laser printer and it’s been the printer of my dreams from day one.

      In my cramped apartment, it sits in another room from the rest of my computer stuff, quietly waiting on standby for the handful of times each year that I need it, at which point it quietly comes to life, prints perfectly, the first time, every time, and never causes any issues at all.