Supermarket responds after Reddit user’s warning about self-checkout overcharge — ‘Was annoyed that the total amount due on my supermarket purchase did not equate to the individual items I purchased.’::‘Was annoyed that the amount due on my Woolies purchase did not equate to the individual items I purchased.’

  • Schmidtster@lemmynsfw.com
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    10 months ago

    So it was resolved instore to their even better benefit, AND the person still went and posted a false story to shame and blame them?

    People are fucking weird.

    • AbouBenAdhem@lemmy.world
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      10 months ago

      Even if it was a one-time glitch that was resolved in-store, it implies that the prices shown on-screen aren’t necessarily the same prices used internally to compute the total.

      That could merit a heads-up post for people to double-check their totals, though not the suggestion of anything more nefarious.

      • Schmidtster@lemmynsfw.com
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        10 months ago

        Things misscan all the time, they are using a hot topic to make an agenda.

        They could have spun it as a good story with the ending they got, but they choose to focus on a technical glitch that occurs with human cashiers as well.

        • Pheonixdown@lemm.ee
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          10 months ago

          Nah, this wasn’t an issue with the scanner, it’s an issue with the core design of the software. For whatever reason, it uses different value fields when determining the price to display for an item and the price used in the total, that means this problem can occur for any number of items and the only way to detect it is to manually total the receipt. It’s a fundamental problem with the software and their pricing change control process and a good PSA, the negative headline draws better attention than the positive, which is that anyone could be charged incorrectly. That the store was able to fix it is also good to include, but it is an expected responsibility of the store to do so, not some positive spin.

        • KairuByte@lemmy.dbzer0.com
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          10 months ago

          How is this an mis-scan? Everything was scanned into the system, all recognized, all properly entered. The problem came with the display of that information. There was nothing wrong with the scan.

      • OldWoodFrame@lemm.ee
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        10 months ago

        Not major if it only impacts the price shown on the itemized price screen of clearance mangos in one store and the total price charged is correct.

      • Schmidtster@lemmynsfw.com
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        10 months ago

        In-store is, and language is fluid. If you understood what I meant we succeeded in communicating, anything else is you just trying to be better than someone else.

          • abbotsbury@lemmy.world
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            10 months ago

            Except language is demonstrably fluid, meanwhile it seems like your grasping of prescriptive pedantry is coincidentally just a lazy reason to try and be correct when everyone knew what “instore” meant.

            Do you say “God be with you” when departing, or just goodbye?

          • Kachilde@lemmy.world
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            10 months ago

            Thefact thatyour commentcan stillbe understood kindof disprovesyour point.

            Beingpedantic aboutspaces andhyphens in anonline comment-section doesn’t makeyou a better-person.

              • Schmidtster@lemmynsfw.com
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                10 months ago

                So where do we draw the line on when new words can’t be created anymore? Shakespeare? Wassup? Crunk? Your username even has LOL in it, I don’t think we should be taking language lessons from someone who parades that around….

                An online forum lacking in content and engagement isn’t the place to make a stand against minor mistakes that don’t detract from the conversation.

                • lolcatnip@reddthat.com
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                  10 months ago

                  What I’m making a stand against is the position that there’s no such thing as bad grammar because it’s all just language evolution.