If I had a nickel for every time a full power cycle fixed it all, I’d be rich. However, if you did power cycle before and call in again, often it’s an issue that needs deeper investigation. In that case, the tech can likely watch the process of your equipment coming online in realtime to see where the issue is happening. Network entry, authentication, package application, DHCP, it can often be monitored as it’s happening. A reboot while on the phone starts the process right from the beginning so it can be monitored to determine what happens immediately and what happens after it sits for a while.
Yeah, but we all know that no matter how many times that I have already done, tech support won’t talk to me until we do it again together
If I had a nickel for every time a full power cycle fixed it all, I’d be rich. However, if you did power cycle before and call in again, often it’s an issue that needs deeper investigation. In that case, the tech can likely watch the process of your equipment coming online in realtime to see where the issue is happening. Network entry, authentication, package application, DHCP, it can often be monitored as it’s happening. A reboot while on the phone starts the process right from the beginning so it can be monitored to determine what happens immediately and what happens after it sits for a while.
IT guy here, it is fairly common to make a change in the system™, and need to reboot the device for the change to take effect.
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