I can’t even count how many hours I’ve spent in the past year arguing about some BS charge, trying to get something repaired under warranty, or even trying to redeem an valid coupon that was sent to me. I’ve reached a point where I’m exhausted in trying to fight these kinds of things but I feel like I can’t just let any of it go. Sometimes I wish I could hire a Karen, it would be 100% worth it.
They also like to use proprietary cable-jacks which is annoying and unnecessary.
Even the 560s which uses a standard 2.5mm jack also requires a proprietary locking mechanism
Oh yes I remember I lost the cable and had to buy a new one. It was quite tricky to find.
If not Sennheiser, who?
For hifi gear, I like my Hifiman and Focal stuff
For wireless mainstream stuff, Sony’s solid and has good customer service from my personal experience