I can’t even count how many hours I’ve spent in the past year arguing about some BS charge, trying to get something repaired under warranty, or even trying to redeem an valid coupon that was sent to me. I’ve reached a point where I’m exhausted in trying to fight these kinds of things but I feel like I can’t just let any of it go. Sometimes I wish I could hire a Karen, it would be 100% worth it.
Switch to Geico. I got rear ended a couple years ago and they took care of everything. They even offered to book a rental for me. I thankfully didn’t need it at the time, but my every interaction with them has been utterly painless. One of the few businesses I will unapologetically shill for because they legit took care of me when I needed it.