I can’t even count how many hours I’ve spent in the past year arguing about some BS charge, trying to get something repaired under warranty, or even trying to redeem an valid coupon that was sent to me. I’ve reached a point where I’m exhausted in trying to fight these kinds of things but I feel like I can’t just let any of it go. Sometimes I wish I could hire a Karen, it would be 100% worth it.
Could be. Call center employees are overworked and underpaid for sure and it’s very possible those particular folks get transferred cancellation requests and get bonuses based on talking people out of cancelling. Still super bad for them to leave a customer with a bad taste. You could be cancelling because you’re moving and after that you’re probably never going to subscribe again…