I’ve worked for multiple different ISPs as support while getting my degree, and there was only 1 good one. Main reason was that they said: “fuck metrics, just fix the problem”.
Unicorns do exist
All have had people who care vs not. The smaller ones are where they can make the most end-customer impact and where c-sat metrics were generally higher.
I’ve worked for multiple different ISPs as support while getting my degree, and there was only 1 good one. Main reason was that they said: “fuck metrics, just fix the problem”.
Unicorns do exist
Also worked in multiple ISPs.
All have had people who care vs not. The smaller ones are where they can make the most end-customer impact and where c-sat metrics were generally higher.