misk@sopuli.xyz to Technology@lemmy.worldEnglish · 2 months agoTeleperformance Uses AI to ‘Neutralize’ Indian Accents of Agentswww.bloomberg.comexternal-linkmessage-square23fedilinkarrow-up1100arrow-down12file-text
arrow-up198arrow-down1external-linkTeleperformance Uses AI to ‘Neutralize’ Indian Accents of Agentswww.bloomberg.commisk@sopuli.xyz to Technology@lemmy.worldEnglish · 2 months agomessage-square23fedilinkfile-text
Mirror: https://archive.is/2025.02.27-171118/https://www.bloomberg.com/news/articles/2025-02-27/teleperformance-uses-ai-to-neutralize-workers-indian-accents
minus-squareearphone843@sh.itjust.workslinkfedilinkEnglisharrow-up9·2 months agoIt’s not racism to acknowledge that accents can have a major negative impact on effective communication and design a product to address the issue.
minus-squareshawn1122@lemm.eelinkfedilinkEnglisharrow-up3·2 months agoDefinitely true. We had a German professor with an essentially incomprehensible accent teaching calculus at our college. Basically everyone had to learn it from the textbook.
It’s not racism to acknowledge that accents can have a major negative impact on effective communication and design a product to address the issue.
Definitely true. We had a German professor with an essentially incomprehensible accent teaching calculus at our college. Basically everyone had to learn it from the textbook.