It’s true. A friend asked for help on his new laptop and after a confusing conversation I realised he was upset because the web browser had “lost” his “bookmarks”. No, those aren’t bookmarks, those are shortcuts to your most recent web pages. Looks like you don’t have any bookmarks. Let me show you how to make a bookmark…

He’s not dumb or even inexperienced with tech, he just has a different mindset.