This comment feels needlessly hostile.

When organizations mess up, why is their first response to the critique to say “Why didn’t you come to us first?” when they really mean “Why did you make this public so we actually have to do something?”

I get really frustrated with the response because it doesn’t come across as a company actually interested in improving, but just throwing accusations back and trying to beg off the responsibility of actually holding themselves accountable.

You’re seeing words that trigger your community’s language filter, I believe.

Seconding this. OP seems very determined to avoid interacting with comments that don’t explicitly confirm their own worldview.

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