I can’t even count how many hours I’ve spent in the past year arguing about some BS charge, trying to get something repaired under warranty, or even trying to redeem an valid coupon that was sent to me. I’ve reached a point where I’m exhausted in trying to fight these kinds of things but I feel like I can’t just let any of it go. Sometimes I wish I could hire a Karen, it would be 100% worth it.
AT&T
We had a bad lightning storm happen in the area where I was working every day and it damaged the cellular tower so you couldn’t get service anymore in that area. After a week of waiting for them to repair it I called to see what was going on and they told me they weren’t going to repair it as that area was going to be upgraded to the latest cellular technology at the time, but it wasn’t expected to be done for another four months. They offered me a single $25 credit if I’d keep paying them $80 a month to provide nothing. I don’t think my phone would have even supported their new network even if they did make their changes in a reasonable time. My favorite part was when I got transferred to cancellations department they asked if there was anything they could do, “Yes provide cellular service.” “Sorry, we can’t do that.” 😂
This is the kind of bullshit you get when employees are forced to follow procedures like they’re one size fits all and are punished if they don’t. They probably offered you the max credit and then did everything they’re told they have to do or they get punished. Just like every time your offered a credit card somewhere, it’s because the employees are punished if they don’t ask fucking everyone.