I’m not sure if this is any longer the case but I’ve heard that Leatherman, despite “only” having a 25 year gurantee will pretty much repair/replace any of their multitools you send them no matter how old.
When a friend broke the saw blade on my Leatherman (which was ~15 years old), I sent it back to them for repair. A short while later I received a brand new Leatherman with a letter saying they were so sorry, but they didn’t have parts for my old model anymore, so they sent me a brand new, better model. The letter also said they understood people had emotional connections to their tools, so if I decided I wanted the old broken tool back instead, they would hold onto it for me for a few months, and all I’d need to do was email them asking to swap.
10/10 the best customer service I’ve ever received.
Spoiler: Their newer models aren’t better.
Build quality has taken a nose-dive.The new model I got was definitely a better design and seems just as well made as the last one, but I have seen that many of the new designs have what I’m assuming are plastic pieces, which does suck.
-> more than profit
Literally none. Where they vary is in how maliciously they’ll engage with consumers for a quick buck, and within that spectrum some are definitely better than others, but every single one of them draws the line at profit.
Well yeah, without it there would be no business …
That’s the point. OP is chasing a unicorn.
I agree but to me some brands cross a line making then especially horrible. I don’t generally boycott products because I would never be able to buy anything if I tried to stick with GOOD companies. But some are so bad I do avoid them.
Tesla Walmart Monsanto ( they were bought by Bayer) Just to name a few of the top of my head. Obviously there is no shortage of truly terrible companies.
@Professorozone I would add Amazon to that list.
Yes definitely.
Costco, Bosch
When I go into a Costco, I take a minute to look at the board showing the pictures names of long-time employees. At my local one, they have about 15 people who have been working there for over 30 years.
Met a woman who had been a Costco employee for 25 years. In addition to everything else, she got 6 weeks of paid holidays a year. How many other retail employers come anywhere close to that?
she got 6 weeks of paid holidays a year. How many other retail employers come anywhere close to that?
Every single one, in about half the countries on earth.
https://en.wikipedia.org/wiki/List_of_minimum_annual_leave_by_country
I thought few minutes abou this question. And honestly were wasn’t a brand that i can recommend without any reservations.
Victorinox comes to mind.
LEGO comes to mind. Not cheap, but definitely knows how to keep a healthy and active relationship with their customers.
